Frequently Asked Questions (FAQ)

When will I receive my order?

All orders are shipped within 2-3 Business days, excluding Pre-Orders.

Due to the national supply shortages, shipping times could vary.  We will reach out to you directly if this is the case for your order.

When will I receive my Pre-Order?

Estimated shipping dates are provided for Pre-Orders. We will do our best to ship your pre-order before or on your estimated shipping date, but please be aware the actual ship date may vary due to production and/or shipping delays. We will communicate any and all updates when we receive them.

What is the shipping cost?

We offer Free Shipping on all U.S orders. For International orders, you will be shown what the cost of shipping will be on the checkout page, it depends on how many items you have in your cart.

What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more information, visit our Refund Policy.

What is the best way to track my order?

Once your order starts fulfillment, a tracking # is provided by the shipping carrier. We will then update your order with the tracking information and email it over to you. For more information, visit our Shipping Policy.

How can I receive updates on new or back in stock PIVOT products?

Subscribe by scrolling to the bottom of our homepage.  Enter your email and phone number for email/text alerts for exclusive PIVOT discounts, specials, and brand updates.